5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of continuing quality management processes.
Security guard businesses are unlike any seller that a property manager usually hires. If you hire a painter, then you can see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your guards. In most instances they likely are, but it’s important to implement a system of verification and quality management to ensure that problems associated with the lack of doing these tasks do not begin to occur.
In this guide we’ll talk five (5) easy actions to improving your security guard service and achieving what you picture as your ideal building site security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they could begin working as security guards. If your state is one of those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security provider and ask yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent way to display if the protector is a good match for your house is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This first dialogue can tell you a good deal about what to expect from this guard and it gives you a chance to request another guard if you think that it is necessary.
Assess Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each guard to the company itself, in many cases the guard’s orientation to his assigned property is not quite as complete. We predict the orientation for the assigned property”Website Specific Training”. Learn What your website specific training resembles:
• Can it occur at your property?
• How long is each new officer educated?
• How long does the security company double lender? (Double banks is the process of experiencing a veteran guard working at precisely the same time as the new guard.)
• How thoroughly are your post orders explained?
Determine the response to every one of these questions and be certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes into preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of very good security guard service. When security businesses provide poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their job is not significant and they begin to find themselves as not as a region of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the 2 methods of distant oversight that prove most effective are: Officer Check-Ins
In case your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of tracking the guards while they are on your property. These tracking systems permit the security guard company to monitor the time and log the activity of the guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports which enable the security guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the security guard provider provides a way of earning certain that each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out just what is occurring with your security as you are not there. During these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when selecting a security consultant be sure that the consultant is not actually a security guard company. If so, your audit is sure to develop problems with your current security guard company.